Refund Policy

Monthly subscriptions

You can cancel your Userintly subscription at any time from your billing settings or by emailing support@userintly.com. Cancellation takes effect at the end of the current billing period; you retain full access until then.

We do not offer partial-month refunds for subscription charges, except where required by applicable law (for example, certain EU consumer protection regulations grant a 14-day right of withdrawal for digital services, and we will honour those requests where they apply).

Full Demand Report (one-time purchase)

The Full Demand Report is refundable if you request a refund before we confirm that delivery has started. Once we confirm delivery has begun (typically within 24 hours of purchase), the report is non-refundable.

To request a refund for a report: email support@userintly.com with your order confirmation within 24 hours of purchase. Refunds are processed to the original payment method within 5–10 business days.

Errors and service outages

If a payment was taken in error, or if a service outage prevented you from accessing a paid feature for more than 24 continuous hours, contact us and we will issue a pro-rata credit or refund at our discretion.

How to contact us

For all refund requests: support@userintly.com. We respond within one business day.